The PositionAn amazing opportunity to join a client-focused IT team as a Service Desk Engineer. You'll be the first point of contact for technical support, providing first-class service.The ResponsibilitiesIn this role, you'll respond to support enquiries, diagnose and resolve desktop, network, and server issues, and ensure clients are always kept updated on the progress. You'll log and document solutions thoroughly, contribute to preventative maintenance, and support colleagues with escalated tickets.Experience / Qualifications / EducationWith strong technical knowledge, experience in technical support and excellent communication skills, with a commitment to outstanding customer service, you'll build trusted relationships while delivering solutions that add real value to client operations. This position offers the opportunity to develop expertise in cloud technologies, Microsoft 365, and Azure, while growing within a supportive team that values professionalism, reliability, and collaboration.BenefitsCompetitive
