Team Leader (30hrs) - Iceland Cobo

• Directs, administers, and controls the day-to-day operations and activities of facilities and programs in an assigned area;
• Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines and requirements, ensuring efficiency and economy;
• Manages profit and loss for each assigned location, including the optimal performance of facility operations, to achieve or exceed budgets and key performance indicators.

• Provides leadership, support, and guidance to facility management;
• Ensures compliance with an established company and regulatory guidelines and procedures to provide high-quality service and outstanding customer care;
• Maintain accurate forecasting and availability levels across the store prioritising off sales and low levels;
• Accurately implement cycle and promotion changes to drive customer offer in-store and promote key lines;
• Provide and train others to deliver great service and regularly observe an individual's interaction to provide feedback;
• Ensure the correct procedures are followed for wasting stock;
• Accurately use the labour tracker and rota to ensure service levels are provided within budget;
• Conduct relevant investigations into stock loss to drive efficiencies and minimize future loss;
• Drive an accurate till operation by colleagues in-store to reduce risk and loss and drive productivity;
• Adhere to and correctly implement shop floor and stock processes, policies and procedures;
• Ensure correct fill levels, and accurate date check completion so all products are safe and legal;
• Monitor and report temperatures in the daily book so all products are safe and legal;
• Manage the Choise system and the process Wheel to maintain accurate stock levels to ensure minimum waste and maximum availability;
• Ensure the correct procedures are followed for wasting and reducing stock;
• Ensure all employees receive the appropriate training and education, including ongoing compliance training;
• Implements location-specific and area quality goals and action plans to achieve quality standards;
• Ensure that customers know what products and services are on offer;
• Ensure that customers can pay quickly and easily and leave the store feeling positive;
• Establish good working relationships and clear channels of communication with the respective team;
• Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent;
• Ensures and promotes the development of the team/succession planning through coaching, training, and leadership development;
• Ensures efficient and economical performance following operating budgets, year-end goals and objectives.
• As necessary, work out of the role to meet customer and business needs.

• Good general education;
• Current First Aid at Work Certificate (Preferred);
• Current Food Hygiene Certificate (Preferred);
• Customer service skills;
• Exceptional leadership skills;
• Effective time-management skills;
• Excellent coaching and development skills;
• Strong interpersonal skills;
• Patience and the ability to remain calm in stressful situations;
• Ability to receive feedback and act on it, when necessary;
• Ability to work on own initiative and under pressure to meet tight deadlines;
• Sensitivity and understanding;
• Good attention to detail;
• Background in Customer Service;
• Proven experience of effectively managing a team;
• Minimum 4 years customer-facing/retail role experience.

• Attractive Salary
• Discount card for all our brands with a secondary card holder.
• 20 days holidays increasing with length of service
• Opt in Contributory Pension Scheme

SandpiperCI