Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - Human Capital (HC)Management Level ManagerJob Description & Summary At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.Role: Human Capital Manager (Systems, Reward, Policy Lead)Location: Guernsey / JerseyLine of Service: Business EnablementPillar: PeopleGrade: ManagerContracted Hours per Week: 37.5 hoursLength of Contract: 18 months (October 2025 to April 2027)PwC Channel Islands OverviewPwC is a highly dynamic professional services firm offering Advisory, Tax, Audit and other assurance services to a large portfolio of international and local clients. The Channel Islands firm employs 600+ staff in offices across Jersey, Guernsey and Alderney and is part of an international network of 151 PwC firms employing over 364,000 staff.Job Summary:This is a Manager position and operates as a Human Capital (HC) Manager within the People Operations area of the wider People Pillar. As part of the People Operations team, this role will lead on People Systems, Reward and Policy, and will have oversight of other key areas within the employee lifecycle. This role interacts and collaborates with all other HC teams, such as HC Business Partners, Digital, Learning and Development, Talent Acquisition, HC Risk & Quality, and may lead on ad hoc strategic initiatives. Working and collaborating with other internal functions across our Business Enablement teams is expected.Responsibilities:The key focus is on delivering high quality people solutions, in support of the People Strategy, aligned to the business areas and firm business strategy.Delivering on an annual cycle of key initiatives, as well as driving efficiencies by bringing together a strong HC knowledge base, and an innovative mindset.Working with the wider People Operations team to gain broad understanding of the function and leading the team to deliver great results.Responsibilities include:Manage Compensation & BenefitsChair the Remuneration Sub CommitteeSupport in agreeing and driving forward the reward strategyLead on Compensation including Annual Salary Review and implementation, and ad hoc compensation changesManage Reporting and AnalysisRun in scope Employee Engagement surveys, analytics, and action plansProvide employee analyticsManage Internal and External ReportingManage Lifecycle Strategy/PoliciesManage People PoliciesTake ownership of the Employment Manual, and lead on regular reviewManage HC SystemsMaintain and ensuring the integrity of HC dataData protectionEnsure alignment with the DPO and team.Direct Reports:This role reports to:People Operations LeadReporting into this roleSenior Associate - (Reward, ER, Policy & Process)Senior Associate - (Data Steward, Analysis & Engagement)Qualifications & Certifications:CIPD Level 5 or above (or equivalent)Skills & Experience Required:Essential skills:Experience of data analysis, visualisation & reportingExperience in the managing and continuous development of HR technologies (e.g., Workday)Experience in development and implementation of HR policy & programmesExperience of managing Reward (comp & benefits)Ability to handle pressure and manage conflicting demandsA professional and resourceful approach and an ability to build rapport at all levelsDesirable skills:Understanding of employment laws and regulations in BCIExperience in competitor reward analysis & benchmarkingExperience in budgeting and forecastingExperience of project managementExperience of system implementation and managementExperience in data protection and strong data literacyExperience of managing investigations relating to employment issuesExperience of managing employee relations and case managementTravel Requirements:Managing a cross island team, this role may require travel between the islands and may occasionally require further travel.The skills we look for in our people:All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, The PwC Professional.The PwC Professional focuses on two core behaviours: Trusted Leadership and Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire, Empower and Evolve, and Distinctive Outcomes is underpinned by behaviours that Champion, Build and DeliverDiversity:We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a culture where people can be themselves and be valued for their unique strengths. Creating value through diversity is what makes us strong as a business.Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services {+ 16 more}Desired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? NoJob Posting End Date
